Return or repair

Reliable and fast

If you placed the order in our online shop, please use the simple online process.

Procedure for online process

  1. Log into your customer area and click on 'Order History'.
  2. All your orders are listed here. You can return all items delivered. All completed orders which have already been delivered have the status 'despatched'.
  3. The items ordered including numbers are recorded in the 'Detailed Order' field. Select the corresponding item and click on 'return'. Please note: If the return consists of several items, you have to carry out this process repeatedly.
  4. Please let us know the numbers and the reason for return in the last section. You will then be asked whether the packaging is still intact and whether you require a replacement for the corresponding article(s). A service employee will contact you immediately when Distrelec receives the online form.